Policies

SHIPPING INFORMATION: Shipping charges for products with shipping costs are shown in the shopping cart before you pay at check out. Orders shipped to Alaska, Hawaii, Puerto Rico and outside the United States will have additional shipping charges. We will contact you via email or phone for your approval. NOI Caffe ships to the United States and Canada via UPS. For Coffee Machine or big dimension items, the shipment is made by R+L Ground. For pick up in our store please select the option Will Call at Check Out. You or a carrier company may pick up the product at our store. Call for more details.

RETURN POLICY for Equipments or parts: Contact us at 800-WAKE-UP-0 or e-mail info@wakeup.us.com to process a Return. Items may be returned within 30 days of invoice date. Warehouse must receive items within 15 days after a Return is requested.

CANCELLATION: If you decide to cancel your order after it has shipped please contact us at 800-WAKE-UP-0 or e-mail info@wakeup.us.com.